Demystifying Insurance: Answering Your Billing Questions with Jeremy Zug of Practice Solutions Artwork

Brave and Well: Conversations helping mental health professionals build a sustainable, profitable & values-aligned business

Welcome to Brave and Well! On this podcast, host Vanessa Newton LCSW-S teaches mental health professionals how to build sustainable, profitable and values-aligned businesses. You’ll hear about decolonizing the business side of private practice and supporting the entrepreneur in the therapist. We’ll also invite fellow therapists and healers to share their stories. New episodes release on Tuesdays. Produced by Softer Sounds.

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Brave and Well: Conversations helping mental health professionals build a sustainable, profitable & values-aligned business

Demystifying Insurance: Answering Your Billing Questions with Jeremy Zug of Practice Solutions

September 16, 2025 • Vanessa Newton • Season 3 • Episode 34

Dealing with insurance can be one of the most confusing—and costly—parts of running a mental health practice. From clawbacks and claim denials to underpayments and long look-back periods, it’s easy to feel overwhelmed.

That’s why we invited Jeremy Zug on the podcast this week.

Jeremy Zug is a nationally-recognized expert in insurance billing and revenue cycle management, with a distinguished career driving financial health and operational excellence for mental health professionals. He also co-founded Practice Solutions with his wife Kathryn in 2017.

Tune in to learn about:

Why clawbacks happen (and how to minimize their impact)
How to decide which payers to work with
Strategies for negotiating higher reimbursement rates
The shift toward value-based care and what it means for you
How to troubleshoot (and prevent) claim denials

If you want clarity and confidence in navigating insurance and billing, this episode is packed with actionable insights you won’t want to miss.

Mentioned in the episode: